84 in the American Customer Satisfaction Index is Jersey Mike's score, which edged Chick-fil-A by one point and ended Chick-fil-A's 11-year run atop the quick-service rankings.
84 ACSI Score Explained
June 16 was the publication date for the ACSI report; 16,464 respondents supplied the customer-experience data that produced the ranking and shifted the top spot to Jersey Mike's.
11-year run by Chick-fil-A came to an end with that reordering, a change that removes a decade-plus stability from the quick-service leader board and forces competing chains to re-evaluate where they stand on consistency and perceived value.
Jersey Mike's Growth: 238 New Locations
238 net new locations in 2025 and $4.2 billion in sales that same year expanded Jersey Mike's footprint and visibility, a growth pattern the ACSI result suggests can coincide with higher overall satisfaction even when margins in the survey are narrow.
Chick-fil-A: Chicken Category Lead
One point separated the two chains overall, while Chick-fil-A kept first place in the chicken category, creating a split outcome where a loss of the overall crown did not translate into loss of category leadership for Chick-fil-A.
12% improvement in mobile-app reliability — moving satisfaction from 78 to 87 in 2026 — and a 4% rise in website and app quality show where measurable gains occurred across chains; the ACSI still weighted order accuracy, food and beverage quality, and staff courtesy as core drivers behind the scores.
16,464 respondents provided the sample that produced these rankings; that cohort's responses now leave the central practical question for operators and customers alike: what specific factors caused Chick-fil-A to fall behind Jersey Mike's in the overall quick-service ranking?
