Some Amazon Prime customers have days left to file claims for refunds of up to $51 under the $2.5 billion Amazon Prime settlement. Amazon customers have until July 27 to claim settlement funds through the official settlement website, and the claim deadline applies only to eligible consumers who have not already received an automatic payment.
The claims process covers U.S. Amazon Prime customers who signed up through enrollment flows challenged by the FTC or unsuccessfully tried to cancel online between June 23, 2019, and June 23, 2025. Approved claimants may be reimbursed for Prime membership fees, but submitting a claim does not guarantee payment.
FTC challenge to Amazon Prime
The FTC alleged that Amazon enrolled consumers in Prime without obtaining informed consent and made the subscription difficult to cancel. Amazon agreed in September 2025 to place $1.5 billion into a consumer refund fund and pay a separate $1 billion civil penalty, while not admitting wrongdoing.
The settlement also requires changes to Amazon's enrollment and cancellation processes, including clearer disclosures and an easier way for customers to decline or cancel Prime. The challenged enrollment flows include Amazon's universal Prime decision page, shipping selection page, single-page checkout and Prime Video enrollment process.
Who can file a claim
To qualify, consumers must be U.S. Amazon Prime customers who enrolled through one of those flows or tried and failed to cancel online during the six-year window. Eligible consumers also must have used more than three but fewer than 10 Prime benefits during any 12-month period of Prime enrollment and must not have already received an automatic refund.
Consumers filing a claim must state that they either enrolled unintentionally or tried and failed to cancel through Amazon's online process. Amazon will determine whether a customer enrolled through one of the challenged flows, which is part of the review that decides whether a claim can move forward.
Payments and scam warnings
The FTC said payments can be issued by check, PayPal or Venmo, and it expects claims-process payments in late 2026. A specific mailing date has not been announced. The agency is also warning consumers about refund scams.
Neither the FTC nor Amazon will require a payment to release a settlement refund, and consumers should be wary of anyone promising guaranteed approval or special access. For anyone who fits the eligibility rules, the practical choice is simple: submit the claim by July 27 or give up the chance to seek payment under the settlement.
