AnMed said a spectrum outage tied to malware was knocking out phone and internet service across all of its hospital locations. Care teams stayed on site and continued seeing patients in the emergency room, but the disruption changed how patients could reach staff and move through the system.
AnMed hospitals lose network access
All hospital locations were experiencing the outage when AnMed spoke about the disruption, so this was not a single-office problem. The system said it was working to return services to full functionality as quickly as possible with help from third-party cybersecurity specialists and state and federal authorities.
Monday, July 27 closures
AnMed Medical Group offices were scheduled to be closed Monday, July 27, and AnMed Imaging Services were scheduled to be closed the same day. Patients with elective procedures scheduled for Monday, July 27, were to be contacted directly by AnMed staff with additional information.
Care still open at AnMed
AnMed Urgent Care locations, AnMed Kids Care, AnMed Integrated Therapy locations and AnMed Laboratory Services were scheduled to open as scheduled on Monday, July 27. That left a split operation in place: some services stayed open while other parts of the system shut down or moved to direct outreach.
Greenville transfers and MyCharts
Medshore said patients were being diverted from AnMed to hospitals in Greenville. A recently released patient said they were not able to get any paperwork or anything because MyCharts were down.
What AnMed still has not said is how long it will take to restore full network functionality. For patients trying to get through Monday, the practical answer is narrower: emergency room care continued on site, but phone, internet and paperwork access did not.
