Lloyds Banking app users and Halifax customers were hit by an outage around 11.35am that disrupted mobile apps and online banking. Some customers could not log in or manage accounts before services were restored.
Downdetector showed the heaviest share of Lloyds reports at 67 per cent for the app, 14 per cent for login problems and 10 per cent for online banking. Among Halifax customers, 73 per cent of reports concerned the app, while 10 per cent related to login problems and nine per cent to mobile banking.
Lloyds and Halifax reports
Lloyds acknowledged the disruption on X and said it was working hard to fix it. Later, it said its banking app and online services were back up and running as normal. That left customers with access again, but not before a same-day interruption across both brands.
The scale matters because Lloyds Banking Group is gradually phasing out the Halifax brand and inviting customers to use the Lloyds app. Some former Halifax app users said they had only recently been moved onto the Lloyds platform, so the same outage affected customers already in the process of switching services.
March 12 app failure
The latest disruption followed a serious Lloyds Banking Group app failure in March. On March 12, a faulty update led to up to 446,915 logged-in users being shown transactions belonging to other customers or seeing their own transactions displayed elsewhere.
For customers, the immediate practical position is simple: services were later restored, so login and account access should have returned to normal. What the episode still does not explain is what caused the outage that began around 11.35am and how many customers in total were affected.
