Salesforce and NVIDIA announced Koa, Salesforce’s first CRM reasoning model for Agentforce, on September 15, 2026. The model was built on NVIDIA Nemotron and is designed to reason through multistep enterprise workflows inside Salesforce CRM.
Marc Benioff said, “With Koa, the knowledge is put inside the model itself.” He said, “That’s a different kind of intelligence, and it runs entirely inside your trust boundary.”
Salesforce CRM intelligence
Salesforce said Koa was trained with 27 years of Salesforce CRM intelligence. The company said the training used a proprietary synthetic dataset modeled on enterprise knowledge from nearly three decades of CRM deployments. That gives Agentforce a model shaped around how deals, service cases, and cross-industry workflows actually unfold.
Benioff said, “We trained a reasoning engine that understands the structure of a deal, the lifecycle of a service case, and the workflows that vary across industries.” Salesforce also said no customer data was used to train the Koa reasoning model, and that the training corpus was built entirely from synthetic scenarios.
NVIDIA Nemotron and Koa
Salesforce built Koa by post-training NVIDIA Nemotron 3 Super with a synthetic dataset that reflects reasoning, tool use, and decision-making tasks across more than 14 industries. The scenarios included generating leads, qualifying opportunities, and resolving service cases. Each scenario paired a persona with specific tasks and mapped the sequence of actions and tool calls an agent must take to finish them.
Jensen Huang said, “NVIDIA Nemotron open models give Salesforce the foundation to turn decades of enterprise expertise into specialized AI with Koa, creating a CRM model that can reason and securely take action.”
Missionforce for control
Salesforce said Koa already matches or exceeds leading model performance on CRM actions with three times fewer errors in its CRM benchmark. The company also said it controls the model weights and performs post-training and inference entirely within its own trust boundary, which narrows how much of the system has to move outside Salesforce’s control. For readers tracking where this fits in the broader product line, a separate breakdown on CRM stock tests $165 support zone as Salesforce AI momentum builds places the move in market context.
Salesforce and NVIDIA are also bringing Nemotron-based models and accelerated computing into Missionforce. The companies said that effort is aimed at government and regulated organizations that need control over model, data, and deployment environment, including private clouds, air-gapped networks, and other secure environments. The unresolved question is whether Koa’s benchmark edge carries into live customer outcomes once organizations put it into production.
