Amazon began automatic payments on Thursday under the FTC Prime subscription settlement, sending refunds to additional Prime customers through Venmo, PayPal, or mailed checks. The revised $2.5 billion deal now reaches people who used up to 20 Prime benefits and signed up between June 23, 2019, and June 23, 2025.
Millions of customers are newly eligible for payouts of up to $200, according to the FTC. Amazon had already refunded more than $845 million as of September, and the settlement still requires $1.5 billion in consumer refunds and a $1 billion civil penalty.
Amazon Prime eligibility window
The change comes from a revised order after the FTC’s original September 2025 requirement covered only customers who used fewer than 10 Prime benefits over one year. The broader rule now covers members who used up to 20 Prime benefits, which expands the refund pool beyond the first group of customers Amazon was required to pay.
The FTC said Amazon is handling the refunds itself. Customers do not need to submit claims, respond to notices, or complete paperwork, and the agency is not contacting customers about the settlement. Anyone reaching out and posing as the FTC is likely trying to scam consumers.
By February 2027
The payout schedule still has another checkpoint. If the payments do not meet a required threshold by February 2027, Amazon will automatically disburse an additional $149 to consumers who already received refunds under the settlement.
By April 2027, all eligible customers are expected to have received refunds. For Prime members who meet the usage and signup rules, the practical next step is to watch for an electronic payment or a check, not to file a claim.
