Capita is set to miss the March 31, 2027 deadline for 93,000 civil service pension delays cases linked to the McCloud judgment. The work covers corrections for members who are still waiting for legally required changes to their pensions. PCS says the delay is already leaving retired, deceased and deferred members without updated figures.
Fran Heathcote and PCS
Fran Heathcote, PCS general secretary, said Capita had still not begun processing the outstanding cases. She said: "These people are waiting for legally required corrections to their pensions, yet Capita has still not begun processing the outstanding cases. We cannot even give members reliable information about when their pensions will be corrected. Capita’s mess continues to pile up at the expense of members. I don’t know what more the Government needs to see before it finally says enough is enough."
PCS said around 73,000 retired or deceased members and 20,000 deferred members are still waiting. The union also said Capita was due to start the work when it took over the Civil Service Pension Scheme, but it remains stuck in the design stage it started in July.
Cabinet Office deadline
The Cabinet Office has said the deadline for the McCloud remedy work will be missed. The government had set March 2025 as the original target, then said in January this year that it would extend the timetable to March 31, 2027.
Satvir Kaur said in a written statement to Parliament in March this year that "the £239 million contract with Capita covers the day-to-day management of the Civil Service Pension Scheme, but does not include the specific cost of resolving the remaining McCloud remedy cases". The government is paying for that work through a separate Capita-run project called Remedy Project 7 at an additional cost of £45 million.
Service levels under Capita
Capita won the seven-year, £239 million contract to oversee the Civil Service Pension Scheme in November 2023 and took over the scheme in December 2025. The Cabinet Office spokesperson said on October 19: "The service levels following the move to Capita have been completely unacceptable, and we continue to hold them to account, including holding back £10 million in payments. Our immediate priority is to stabilise the service to give current and former Civil Servants the service they deserve."
The delay leaves a large block of cases unresolved while the deadline moves closer, and PCS says members still cannot be told when the corrections will actually be finished. The next pressure point is the March 31, 2027 deadline itself, with 93,000 cases still outside the remedy process.
