Vikings-Browns Fans in London Receive Apology and Partial Refund Credits
Fans attending the Vikings-Browns game at Tottenham Hotspur Stadium faced significant delays on Sunday. Problems arose due to a malfunction in the OnePass ticketing app, which is operated by Ticketmaster. As a result, Ticketmaster has issued an apology and offered partial refund credits to affected fans.
Details of the Incident
According to reports, Ticketmaster communicated via email to those affected, stating that they would provide a 50-percent credit based on the original ticket value. This offer comes in light of what the company termed a “ticketing issue.” However, the total number of fans impacted by this glitch remains undisclosed.
Ticketmaster’s Response
- Partial refund credits amounting to 50 percent of the ticket’s face value were issued.
- Credits can be applied towards tickets for the upcoming Broncos-Jets game.
- Unused credits will convert into a Ticketmaster gift card for future purchases.
This approach has raised concerns, as critics argue that it does not truly refund fans but rather encourages future spending with Ticketmaster. Many believe that full refunds, rather than partial credits, should be provided to those who experienced difficulties.
Official Statements
In response to the delays, both the NFL and Tottenham Hotspur Stadium personnel issued a joint statement. They emphasized that operations for admitting ticket holders were executed in coordination with Ticketmaster’s team. The entities assured fans that operations were managed as efficiently as possible, ensuring all ticket holders entered the stadium safely.
Customer Sentiment
Despite these assurances, many fans expressed dissatisfaction. The technological failures have prompted discussions about the reliability of digital ticketing systems. Critics argue that previous physical ticketing methods were often more straightforward and efficient.
Ultimately, affected fans feel that they deserve a complete refund for their tickets rather than a mere credit. The expectation is clear: those who paid for full access to the game should be compensated equally in return.
