Verizon Outages Disrupt U.S.: Check Map, Updates for NJ and NYC

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Verizon Outages Disrupt U.S.: Check Map, Updates for NJ and NYC

A wave of Verizon outages impacted customers across the United States today, October 17, 2025. Users, particularly in New Jersey and New York City, reported severe disruptions ranging from complete home internet failures to poor phone signals.

Extent of Verizon Outages

The outages began overnight, peaking around 12:30 a.m. with significant reports from major cities such as Chicago and Detroit. According to DownDetector.com, various Verizon services, including Fios, 5G Home Internet, LTE Home Internet, and mobile services, have experienced issues.

  • Type of services affected:
    • Verizon Fios Home Internet
    • 5G Home Internet
    • LTE Home Internet
    • Mobile services including Straight Talk and Visible by Verizon
  • Common customer issues:
    • Complete internet outages
    • Failed text messages
    • Phones displaying ‘SOS’ mode

Verizon’s Response

Verizon has acknowledged these outages and informed affected users that their services for data, voice, text, and wireless home internet may be limited. Customers can check the status of their service by entering their address into Verizon’s “Check Network Status” tool.

Checking for Outages

To determine if there’s a Verizon outage in your area, follow these steps:

  1. Visit Verizon’s outage map.
  2. Input your street address.
  3. Receive updates on service disruptions and estimated restoration times.

Understanding SOS Mode

If your device shows “SOS” or “SOS only” mode, it indicates a lack of network connectivity. Newer models, like iPhone 14, have satellite capabilities for emergency calls, while older versions might face additional challenges.

Verizon Customer Support Information

For those needing assistance, Verizon’s customer service can be reached at:

  • General Support: 800-922-0204 (available 8 a.m. to 12 a.m.)
  • Fios Customer Service: 800-837-4966 (24/7 support)

To troubleshoot connectivity issues, customers are encouraged to visit Verizon’s support page for additional resources.