Canadian Tire’s Plastic Zip-Tie Fix Causes Highway Hazard, Claims Driver
Travis Jones’s experience at Canadian Tire has raised significant concerns regarding automotive repair practices. What began as a routine oil change in May 2023 turned into a life-threatening situation on the highways of Newfoundland and Labrador.
Unsafe Repairs: The Incident
After leaving the Canadian Tire in Clarenville, Jones noticed alarming issues with his 2017 Honda Civic. The vehicle shook violently, produced a roaring noise, and had difficulty reaching highway speeds. Jones described it as feeling like the car was being dragged backward, causing him immense fear for his safety as he maneuvered through traffic.
Problems Identified
Upon returning to Canadian Tire, Jones discovered that several bolts securing the engine splash shield were missing. Staff had opted to use plastic zip ties as a temporary fix rather than replacing the necessary bolts.
- Original fix: plastic zip ties instead of metal bolts
- Vehicle model: 2017 Honda Civic
- Location of incident: Clarenville, Newfoundland and Labrador
Company’s Response and Customer Safety
Canadian Tire’s head office stated that each location is independently operated and based its response on local information. They suggested that missing bolts could occur during routine maintenance. However, the company acknowledged that the location had insufficient replacement parts on hand, leading to a temporary solution.
Upon further investigation, experts expressed serious concerns about using zip ties for securing critical auto components. Mark Whinton, a certified mechanic and automotive safety expert, criticized the practice as improper from the outset. Whinton emphasized that critical repairs should not involve makeshift solutions like zip ties.
Prolonged Struggle for Resolution
Jones faced ongoing challenges in seeking accountability from Canadian Tire. After several months of communication, the retailer finally agreed to cover the cost of replacing the bolts at a Honda dealership. Unfortunately, an upfront payment of over $400 was required, which Jones could not afford.
- Initial resolution offered: Canadian Tire to pay for bolting and repairs at Honda
- Amount demanded upfront: over $400
- Date of agreement: July 2023
Subsequent Incidents and Health Impact
In November 2023, the situation worsened when some of the plastic zip ties failed, resulting in a critical failure during high-speed travel. Jones lost control of his vehicle, leading to a safety incident where he had to slam into a ditch for safety. Though he sustained minor injuries, the experience left him shaken and traumatized.
Broader Implications for Automotive Service Standards
This case has sparked a broader conversation about automotive repair standards in Canada. George Iny, head of the Automobile Protection Association, highlighted the importance of understanding who performs repairs and their qualifications. Consumers should be aware that many garages may employ unlicensed workers for critical tasks.
Qualifications and Hiring Practices
Job postings for automotive positions at Canadian Tire suggest minimal qualifications, raising further worker competency concerns. Previous experience is often preferred but not mandatory. This raises questions about the safety and reliability of repairs performed in such establishments.
Conclusion: Trust and Accountability
After more than two years since the incident, Jones feels disheartened and distrustful of Canadian Tire’s services. He continues to seek a resolution while advocating for better practices in automotive repair. His experience serves as a cautionary tale for consumers about the importance of vigilance when entrusting their vehicles to repair shops.
