How to Claim Up to $51 from Amazon’s $2.5 Billion Settlement

Amazon has reached a significant settlement with the Federal Trade Commission (FTC) regarding its Prime subscription service. The company will distribute a total of $2.5 billion in refunds to eligible customers following allegations that it made it difficult for users to cancel their subscriptions. This landmark settlement aims to address concerns raised in an antitrust lawsuit filed in 2023.

Understanding the $2.5 Billion Settlement

According to the FTC, Amazon’s practices coerced many consumers into enrolling in Prime, with complicated cancellation processes. The settlement, announced on September 25, requires Amazon to grant refunds based on the total Prime membership fees paid during the subscription period. However, individual refunds are capped at $51 per customer.

Refund Process and Eligibility

Automatic payments will be issued to qualifying Prime members who utilized their benefits three times or fewer within a 12-month subscription period. These customers can expect to receive their payments by December 24.

• Eligible customers will receive cash payments, not Amazon credits or gift cards.
• The payments will be facilitated by a third-party claims administrator.

Claiming Your Refund

For customers who do not qualify for automatic refunds, specific instructions on how to file claims will be provided by January 23, 2026. These claimants will have until July 23, 2026, to submit their forms.

Who Qualifies for the Refund?

To be eligible for a settlement payout, customers must have signed up for Amazon Prime between June 23, 2019, and June 23, 2025. Additional criteria include:

• Customers who attempted to cancel their Prime subscription but faced difficulties.
• Those who enrolled through specific “challenged enrollment flows” on Amazon’s website, such as the Universal Prime Decision Page or the Single Page Checkout.

This settlement marks a significant moment for consumer rights regarding subscription services, and Amazon has reiterated its commitment to transparency and customer satisfaction moving forward.