Microsoft Confirms Windows 10 Support Error; Offers Solution
Microsoft has acknowledged a support error impacting Windows 10 PCs enrolled in the Extended Security Update (ESU) program. Users have reported receiving notifications indicating their system is out of support. The confusion stems from a bug affecting Windows Update, particularly after the mainstream support ended on October 14, 2023.
Windows 10 ESU Program Overview
The Extended Security Update program allows users continued access to essential security updates for an extra year after mainstream support concludes. While this program is vital for maintaining security on their systems, some users are facing misleading messages regarding their support status.
Details of the Issue
The problem at hand specifically concerns the following editions of Windows 10:
- Windows 10, version 22H2 Pro
- Windows 10 Education
- Windows 10 Enterprise
- Windows 10 Enterprise LTSC 2021
- Windows 10 IoT Enterprise LTSC 2021
These versions, when correctly enrolled in the ESU program and configured with an appropriate ESU product key, are still receiving security updates. However, users are seeing the erroneous message stating, “Your version of Windows has reached the end of support.”
Resolution from Microsoft
Fortunately, Microsoft has provided reassurance regarding this issue. The company has implemented a server-side fix that will gradually resolve the error in Windows Update for affected PCs. Users should expect the “Check for updates” button to become functional once again.
If immediate resolution is preferred, Microsoft offers a Known Issue Rollback (KIR) that users can download to correct the situation promptly.
Why Support Notifications Appear
The notifications suggesting a lack of support may appear confusing, particularly for users enrolled in the ESU program whose mainstream support officially ended in October 2025. However, with the ESU program, they can continue receiving critical security updates for an additional year.
What Users Should Know
- Check that your Windows 10 edition is enrolled in the ESU program.
- Stay updated with Microsoft’s announcements regarding fixes and updates.
- Consider downloading the KIR for an immediate resolution if you encounter the error.
This situation highlights the importance of remaining informed about system updates and support policies. Microsoft’s commitment to support users through the ESU program ensures ongoing protection against vulnerabilities as the transition to newer versions of Windows continues.
