Xfinity Outage Disrupts Service for Thousands Nationwide
On November 17, 2023, thousands of Comcast Xfinity users encountered significant service disruptions across the United States. Downdetector, a site that monitors service outages, recorded approximately 3,000 complaints from affected users. The problems primarily involved internet, television, and phone services.
Xfinity Service Disruption Details
The issues began around 6:15 PM EST and quickly escalated, with tens of thousands reporting difficulties. The majority of complaints focused on internet connectivity problems. Other users experienced issues with TV streaming and phone services.
Geographic Impact
While Comcast has not published an official list of the affected regions, multiple reports indicate significant interruption in major metropolitan areas, including:
- Chicago
- Philadelphia
- San Francisco Bay Area
- Atlanta
- Seattle
According to Downdetector, around 68% of users in these areas faced television issues. Additionally, 25% reported problems with landline internet service, while 7% could not stream television content.
Company Response
As the outages continued, no formal explanation was provided by Comcast. However, a spokesperson acknowledged the situation, stating the company was committed to restoring service promptly. By late evening on the same day, some users experienced intermittent service restoration, though many continued to face ongoing disruptions.
This event highlights the vulnerability of digital services that many people depend on daily. Further updates from Comcast are expected as the company works to resolve the issues.
