Airline Allegedly Strands 68-Year-Old Man with Parkinson’s, Leaving Him Humiliated
Mark Mardell, a 68-year-old British journalist, faced significant challenges while attempting to return home from Istanbul. He claims he was denied boarding on a Turkish Airlines flight due to his Parkinson’s disease. Mardell describes the experience as humiliating and highlighted the vulnerability he felt during the incident. He was left stranded at the airport for seven hours before arranging an alternate flight.
Incident Overview
On his journey back to London, Mardell encountered unforeseen obstacles when he requested assisted boarding. Although he traveled to Istanbul from London on October 20 without issues, he was informed that he needed a letter from his doctor confirming that it was safe for him to fly due to his condition. He stated, “It’s quite hard to admit, even to yourself, that you are disabled.”
Key Details of the Experience
- Age: 68 years old
- Condition: Parkinson’s disease
- Duration at the airport: 7 hours
- Flight date: Returned on October 26
- Alternate flight provider: Wizz Air
Emotional Impact
Mardell expressed feelings of humiliation and vulnerability stemming from the incident. He recalled a particularly distressing encounter with an airport staff member. “There was one woman who was really horrible,” he stated. This interaction underscored the emotional toll that such situations can take on individuals with disabilities.
Response from Turkish Airlines
After the incident, Mardell reached out to Turkish Airlines regarding his experience. He received an apology, with an employee wishing him a “speedy recovery,” despite the fact that Parkinson’s disease is an incurable condition. He was also issued a full refund for the missed flight.
Regulatory Perspective
The U.K. Civil Aviation Authority emphasized the importance of accessible air travel for all individuals, noting that support is crucial for those with disabilities. They aim to ensure that every passenger feels included when traveling by air.
Mardell’s experience sheds light on the complexities individuals with Parkinson’s disease may face while traveling and the need for better understanding and accommodations within the airline industry.
