Company Charges Disabled Veterans Millions Despite VA’s Likely Illegal Ruling: NPR
A recent investigation revealed troubling practices of Trajector Medical, a company that has reportedly charged disabled veterans exorbitant fees for assistance with their VA disability claims. Several former employees and veterans allege that Trajector operates in a legal gray area and exploits veterans during their vulnerable moments.
Company Background
Trajector Medical, initially named Vet Comp & Pen Medical Consulting, was co-founded in 2014 by Navy veteran Jim Hill and nurse Gina Uribe. The company aimed to assist veterans in navigating the complex VA disability claims process.
Charges and Practices
Veterans who sought help from Trajector reported receiving unexpected bills after their disability claims were approved by the VA. For instance, Dustin, a former Army Ranger, received a bill for $4,500 shortly after being rated 70% disabled by the VA, a rating that qualified him for health care and benefits.
- One veteran was billed $17,400 after an increase in his disability rating.
- The fees charged by Trajector can amount to five times the amount of the veterans’ monthly disability checks.
Controversial Collection Methods
Former employees disclosed that Trajector employs an automated dialing system known as “CallBot” to monitor the VA’s Benefits Hotline. This technology allows the company to track and collect on any increases in veterans’ disability payments, often without the veterans’ consent.
- CallBot can make multiple calls to the VA hotline, generating revenue from unsuspecting veterans.
- Veterans have reported receiving numerous calls demanding payment for services they did not see the value in.
Legal and Ethical Concerns
Trajector claims to comply with federal laws regarding disability claims. However, the company faces scrutiny for potentially violating these regulations by charging veterans for services that, by law, should be provided for free.
- Veterans are advised that they can receive help from accredited service organizations without any fees.
- Federal law states that no one may charge veterans for preparing initial disability claims.
Congress Takes Notice
Efforts are underway in Congress to review and potentially amend the regulations governing claims consulting companies. Proposed bills aim to restore criminal penalties for those violating the rules surrounding charging veterans for assistance.
Conclusion
As Trajector Medical navigates the fine line between helping veterans and profiting from their needs, many veterans remain unaware of the free resources available to them. Increased oversight and regulations may be necessary to prevent exploitation in this sector.
