Evri Apologizes to Customers After Parcel Delivery Complaints
Evri has issued an apology to its customers due to rising complaints about parcel delivery issues. The company has pledged to enhance its services in Northern Ireland, responding to reports of missing and delayed packages.
Investment in Delivery Services
In September, Evri opened a new depot in Mallusk, County Antrim, with an investment of £1.3 million. This facility aims to improve the company’s delivery capabilities in the region.
Challenges Faced
Despite this investment, the GMB union, which represents some Evri employees, noted that the new site has encountered “teething issues.” These problems have reportedly contributed to the ongoing delays in parcel deliveries.
Customer Experiences
- Many customers have taken to social media to voice their frustrations.
- Reports indicate missing deliveries are becoming common as the holiday season approaches.
- Criticism has also been directed at Evri’s customer service, with some claiming it is inadequate.
One customer, Leanne Flanagan from Portglenone, shared her experience, describing it as “horrific” when dealing with the issues surrounding her recent deliveries.
Conclusion
Evri continues to work on improving its delivery service. The company is aware of the challenges faced by customers and is taking steps to address them as the festive season approaches.
