Crowds Surge to Bank as Customers Worry over Money, Gold, and Jewelry

A significant break-in at a Sparkasse branch in Gelsenkirchen has left many customers in distress. Criminals exploited the calm of the Christmas holidays to access a vault containing approximately 3,300 safety deposit boxes. These boxes are rented by around 2,700 clients, with some individuals holding multiple boxes.

Details of the Heist

The thieves managed to drill through a wall, entering the vault area where they seized items from the safety deposit boxes. The potential insurance loss could reach up to €33,990,000, based on the maximum individual coverage of €10,300 per box.

Customer Reactions

On Tuesday morning, customers began gathering outside the Sparkasse on Robinienhof, seeking information. However, the bank remained closed, leading the police to disperse the crowd. Many customers expressed frustration over the situation.

• Age of Customers: Ranged from 65-year-old Monika Zygmunt, who has held her box for over 20 years, to 80-year-old Janny Steinhoff.
• Typical Contents: Customers used their boxes for storing important documents and cash.

Police Response

Authorities quickly responded to reports of the break-in, which were first indicated by a fire alarm. During their search, they discovered signs of forced entry in the basement. The police have launched an investigation but currently have no leads on the suspects.

Insurance Matters

All safety deposit boxes are insured up to €10,300. However, the specifics of what will be compensated remain unclear. The bank has stated it is in communication with insurance providers to determine the next steps for affected clients.

Investigation Updates

The investigation suggests the break-in occurred during the holiday period. Police are analyzing surveillance footage and interviewing local residents. Meanwhile, many customers remain anxious about the status of their belongings.

As the situation develops, the reopening of the Sparkasse branch intends to provide a platform for further communication and assistance to distressed clients. However, uncertainty persists about what treasures might be retrieved and what is permanently lost.