Water Company Faces Criticism for Delayed Response to Icy Leak
A utility company has faced criticism for its delayed response to a serious water leak in Spring Vale, Maidstone. The leak, which has been a persistent issue since November, recently froze over the weekend, resulting in hazardous conditions.
Criticism Over Delayed Response
Residents reported a leaking manhole cover to South East Water more than a month ago. Despite their notifications, the company did not resolve the issue, leading to ice forming across Buckland Road, particularly dangerous at a road bend.
Community Outcry
The situation has caused significant frustration among local residents. A Facebook post discussing the leak garnered numerous comments from concerned citizens. Many noted that the problem had been ongoing, with one user criticizing South East Water for their inaction.
Official Reports and Actions
- Cllr Stuart Jeffery, the leader of Maidstone Council, stated he had reported the leak three to four times.
- Although South East Water visited once, they failed to fix the problem.
- On the evening of the incident, Kent County Council (KCC) gritted the road, providing temporary relief.
Company’s Response
In response to the growing frustration, South East Water issued an apology to affected customers in Maidstone. The company mentioned they completed initial investigations and are working with local authorities to schedule timely repairs.
This incident highlights the pressing need for utility companies to address concerns promptly, particularly in extreme weather conditions. As residents continue to wait for a permanent solution, the impacts of this icy leak remain a pressing issue in the community.
