School Closure Details Released: An Apology and Update
The York Catholic District School Board (YCDSB) recently faced challenges in effectively communicating important information regarding school closures due to inclement weather. This morning, the decision was made to cancel school buses due to heavy snowfall, which led to the closure of schools.
School Closure Details Released: An Apology and Update
On the morning of the closure, an email was sent at 5:47 a.m. via a third-party service to notify families of the bus cancellation. By 6:12 a.m., another email from YCDSB informed families about the full school closures, made in consultation with neighboring school boards for safety reasons.
Communication Issues
Unfortunately, technical difficulties arose with the third-party email service. Due to high traffic, only 20% of families received the closure notification within an hour. In response to these issues, the YCDSB attempted to disseminate the information through alternative channels:
- Social media platforms
- School websites
- News media announcements
- Phone messages to families
Commitment to Improvement
Jennifer Sarna, the Interim Director of Education, acknowledged the stress and confusion caused by the communication failures. In her message, she assured families that the YCDSB would address these technical issues with their email service provider to prevent future occurrences.
The board is dedicated to timely communication and recognizes the importance of reliable updates for parents and guardians. They are committed to ensuring that this situation is not repeated and will take necessary steps for improvement going forward.
