Nationwide Delivers Positive News to 16 Million Customers
Nationwide recently announced significant recognition, underscoring its commitment to excellence in banking. This accolade comes as the company celebrates a dominant position in the financial sector.
Nationwide’s Prestigious Award
On January 16, 2026, Nationwide revealed that it secured gold in the Retail Banking category of Britain’s Most Admired Companies 2025. This honor was unveiled on Nationwide’s official website, marking a moment of pride for the organization.
As the UK’s largest and the world’s largest mutual building society, Nationwide outperformed 11 other retail banking providers per the results of this respected study. The organization excelled in four key categories:
- Quality of products and services
- Commitment to diversity, equity, and inclusion (DEI)
- Reducing environmental impact
- Positive contribution to society
Leadership Reactions
Debbie Crosbie, Chief Executive Officer of Nationwide, expressed her delight regarding the award. She emphasized that it represents the institution’s efforts to provide fairer, more rewarding banking services for its members.
Sandra Macleod, Group CEO of Echo Research, also commented on the achievement. She noted that being rated number one by peers and industry experts highlights Nationwide’s dedication to quality, inclusion, and social responsibility.
A Track Record of Customer Satisfaction
In addition to this award, Nationwide has maintained its leading position in customer satisfaction for 14 consecutive years. The organization was also honored as the Which? Banking Brand of the Year, confirming its reliability and trust among members.
This recognition reinforces Nationwide’s mission to prioritize member needs while promoting sustainable banking practices. With more than 16 million members, Nationwide continues to be a beacon of excellence in the banking industry.
