Just Eat’s AI Reads Menus for You Effortlessly

Just Eat is transforming the way customers order food with the launch of an AI voice assistant. This innovative feature is now available in the Just Eat app for users in the UK, making it easier to find and order meals effortlessly.

Introducing the AI Voice Assistant

The AI assistant will act as a personal “delivery concierge,” helping users navigate their food choices. Customers can communicate informally, and the technology is designed to understand various requests related to takeaways, groceries, and even other products like beauty items.

Features of the AI Assistant

• Integrated within Just Eat’s chat function for easy access.
• Supports multiple languages for broader user accessibility.
• Allows personalization of the chatbot’s accent.

This new feature also showcases Just Eat’s commitment to incorporating advanced tools into their services. The company has partnerships with over 100,000 businesses, including major retailers such as Superdrug, Sainsbury’s, Asda, and Waitrose.

Enhanced Customer Experience

Just Eat conducted extensive testing of the voice assistant with users. The feedback indicated a significantly higher conversion rate when using this new function. Mert Öztekin, the Chief Technology Officer of Just Eat, emphasized the importance of this launch. He stated it is a pivotal step towards making their service more intuitive and accessible for customers.

Market Trends in Food Delivery

• Food delivery services are increasingly integrating AI tools to enhance user experience.
• Companies are adopting automation strategies for last-mile deliveries.
• Innovations include the use of drones and robots to optimize delivery processes and reduce costs.

A recent report highlighted the potential financial benefits of expanding robotic deliveries in the grocery sector. It estimates that such advances could lead to an increase in grocery spending by £125 million while saving approximately 300,000 working hours.

As the demand for efficient food delivery services continues to grow, Just Eat’s AI initiatives position the company as a leader in optimizing the ordering experience while catering to evolving consumer needs.