Metro Communication Failure | All Four Lines Halted for 45 Minutes
A communication system failure caused significant disruption to the Montreal Metro on Tuesday morning. All four metro lines were halted for approximately 45 minutes due to this incident.
Details of the Incident
The outage was attributed to a communication breakdown between trains and the control room. This issue occurred during ongoing work at the Berri-UQAM station, as confirmed by the Société de transport de Montréal (STM) in an email to El-Balad.
Timeline of Events
- Time of Service Disruption: The service interruption began in late morning on Tuesday.
- Initial Notification: At 11:24 AM, STM informed users about the service outage.
- Expected Resumption: Initially, service was expected to resume by 11:55 AM.
- Updated Communication: At 11:35 AM, STM revised the estimated resumption to 1:00 PM.
- Service Restoration: The STM confirmed that full service resumed by 12:13 PM.
The situation caused inconvenience for many commuters. STM teams worked diligently to resolve the issue as quickly as possible. Fortunately, the subway system returned to normal operations shortly after noon.
Conclusion
This incident highlights the critical nature of communication systems in public transit. Ongoing maintenance and upgrades are essential to ensure the reliability of services. Commuters are encouraged to stay informed about potential service changes during such events.
