Some Amazon Prime customers have days remaining to file Amazon $2.5B settlement claims for refunds of up to $51 under Amazon's $2.5 billion settlement with the Federal Trade Commission. Claims must be submitted by July 27, 2026, through the official settlement website, and approval is not automatic.
Approved claimants may be reimbursed for Prime membership fees, but submitting a claim does not guarantee payment. The FTC said Amazon expects to distribute claims-process payments in late 2026.
Amazon Prime settlement terms
Amazon agreed in September 2025 to place $1.5 billion into a consumer refund fund and pay a separate $1 billion civil penalty. The company did not admit wrongdoing in agreeing to the settlement. The FTC alleged that Amazon enrolled consumers in Prime without obtaining informed consent and made the subscription difficult to cancel.
The settlement also requires changes to Amazon's enrollment and cancellation processes, including clearer disclosures and an easier way for customers to decline or cancel Prime. Those changes sit alongside the refund process, which is limited to customers who fit the settlement's eligibility rules.
Eligible Amazon Prime customers
To qualify for the claims process, consumers must be U.S. Amazon Prime customers who signed up through one of the enrollment flows challenged by the FTC, or unsuccessfully tried to cancel online, between June 23, 2019, and June 23, 2025. The challenged enrollment flows include Amazon's universal Prime decision page, shipping selection page, single-page checkout and Prime Video enrollment process.
Amazon will determine whether a customer enrolled through one of those flows. Eligible consumers must have used more than three but fewer than 10 Prime benefits during any 12-month period of Prime enrollment and must not have already received an automatic refund. Consumers filing a claim must confirm that they either enrolled unintentionally or tried and failed to cancel through Amazon's online process.
July 27, 2026 deadline
The claims process runs through July 27, 2026, which leaves eligible customers a fixed window to act. Claims can be paid by check, PayPal or Venmo if they are approved, with reimbursements capped at $51 for Prime membership fees.
The practical step for affected customers is simple: use the official settlement website and submit the claim before the deadline. Because Amazon will decide whether a customer enrolled through a qualifying flow, the form is built around those enrollment and cancellation questions, not a general request for a refund.
