The National Audit Office will review civil service pension scheme delays after Capita Public Services took over last year and some workers said pension payments did not arrive. The review covers the transition from MyCSP and the way the service has been run since December 2025.
Peter Woodman, a detention officer taking partial retirement, said he had been waiting for a pension quotation since about February. He said he had to get a loan after losing 20% of his salary, and described the delay as “let down”.
Peter Woodman and Wendy Cottee
Woodman told Radio Surrey that “You can spend up to two hours on the phone with them, easily. You can get through to them eventually, then get cut off, then you have to go through the same process again,” and added: “I can't even listen to the music they play [on the phone],” as he tried to chase the payment.
Wendy Cottee, a prosecutor with the Crown Prosecution Service, said she had “heard nothing from Capita at all” for several months. She said there was “no way of contacting” the company and added: “It's very frustrating. I find it offensive actually,” after her funds “had reduced massively, with no pension to back them up.”
NAO and Cabinet Office
The National Audit Office said it would look at how the government managed the transition from MyCSP and the service's administration since December 2025. The Cabinet Office said its “immediate priority” was to stabilise service levels, while Capita said it was “sorry for the impact”.
Chris Coghlan, the MP for Dorking and Horley, said people had been contacting him “probably at least once a week, at breaking point, because they literally can't get their pension, so they're struggling to survive financially”. That leaves the watchdog review as the next formal step, but the scale of the backlog and the timing of payment remain unanswered for people still waiting.
