Amazon is continuing to send automatic refunds of up to $200 under Amazon FTC settlement refund eligibility rules for eligible Prime customers in the United States. The change follows a revised settlement that raised the maximum payment from $51 and broadened the amount some customers can receive without filing a claim.
Christopher Mufarrige, the director of the FTC’s Bureau of Consumer Protection, said: “The revised order will ensure more consumers who were harmed by Amazon’s deceptive enrollment and cancellation practices benefit from the FTC’s historic settlement.”
FTC refund criteria
Refunds of up to $200 go to customers who meet three criteria, according to the FTC website. They must have subscribed for Prime through a challenged enrollment flow or tried to cancel through the online cancellation flow but were unable to do so during the six-year period from June 23, 2019, through June 23, 2025.
The FTC said eligible customers also must have used 20 or fewer Amazon Prime benefits in any 12-month period after enrollment. The challenged enrollment flows included the universal Prime decision page, shipping selection page, single page checkout, and the Prime Video enrollment flow.
Amazon settlement payment timeline
In September 2025, the Federal Trade Commission reached a $2.5 billion settlement with Amazon. The deal required Amazon to pay a $1 billion civil penalty and $1.5 billion to consumers harmed by the company’s deceptive Prime enrollment practices.
Last month, the revised settlement increased the maximum payment from $51 to $200. The practical effect is simple: customers who qualify can receive a larger automatic payment, while still avoiding the delay of a claim process.
Prime refunds and fraud warning
Eligible users do not need to do anything to receive a refund. The FTC said mailed checks or electronic payments will be sent by April 2027, and those payments expire 60 days after issue date.
The agency also said it will not contact Prime users about refunds, and communications from anyone claiming to be from the FTC about the payments are fraudulent. Arielle Dollinger reported that the revised settlement raised the maximum payment to $200, which is the key change for customers now waiting for money to arrive.
For eligible Amazon Prime customers, the next step is not a form or phone call. It is waiting for the automatic payment, while ignoring any message that claims to come from the FTC about the refund.
