DPD Apologizes After Delivery Van Collides with Car
DPD has issued an apology after a delivery van was involved in a collision with a car. The incident has left the car owner, Mr. Durant, frustrated over the lack of communication and resolution from the courier service.
The Incident
The collision occurred on November 17, when Mr. Durant’s vehicle was struck by a DPD delivery van. He reported the incident the same day but faced delays in receiving a response from the company.
Customer Frustrations
Mr. Durant expressed his dissatisfaction with DPD’s handling of the situation. He stated that it took several days for them to acknowledge his complaint. “I’ve been left in the dark with a broken car,” he remarked.
Concerns Over Costs
The repair cost for Mr. Durant’s vehicle is estimated at £5,600. He emphasized that such an amount is not readily available to him. “I should definitely have had an answer by now,” he stated, highlighting his need for a prompt resolution.
DPD’s Response
A spokesperson for DPD explained that the delivery involved an outsourced courier, which led to a lack of awareness about the incident at their depot. The spokesperson reassured that they have identified the vehicle and the company involved in the accident.
Resolution of the Claim
- DPD confirmed that the insurance claim can now proceed.
- They apologized to Mr. Durant for the inconvenience caused.
- The delay in communication has been recognized as unacceptable.
DPD’s spokesperson concluded by expressing their regret over the incident and the associated stress endured by Mr. Durant. The company aims to prevent similar issues in the future and improve their customer service.
