Access Virtual Mental Health Care Through TRICARE Newsroom
Virtual mental health care is now accessible through TRICARE, providing essential support to individuals in need. This service is particularly beneficial for those unable to visit a provider’s office in person.
Accessing Virtual Mental Health Care with TRICARE
TRICARE offers a comprehensive range of mental health services, including:
- Outpatient services
- Inpatient services
- Emergency care
- Nonemergency care
- Substance use disorder services
Virtual visits utilize secure technology, allowing users to receive necessary care flexibly. Thomas Turnbaugh, a behavioral health specialist at the Defense Health Agency, highlights the convenience of these services, saying, “You have several different options for seeking this care, regardless of which TRICARE plan you have or where you live.”
Eligibility and Requirements for Virtual Care
For virtual mental health care within the U.S., patients should first connect with their regional contractor to identify an appropriate provider. Those receiving care at military hospitals may also access some virtual mental health services directly at their facility.
Notably, active-duty service members require a referral and pre-authorization from their primary care managers to utilize these virtual services.
Overseas Access to Virtual Mental Health Services
For individuals living outside the U.S., virtual mental health services are accessible as long as certain criteria are met:
- The service must be a TRICARE-covered benefit suitable for virtual care.
- The host country must permit virtual health services.
- The provider must be TRICARE-authorized and licensed in that country.
- The provider must understand local protocols for emergencies.
Those using TRICARE Overseas Program should contact their regional call center for specific provider information and potential referral requirements.
TRICARE For Life and Medicare Changes
TRICARE For Life beneficiaries should be aware of recent updates concerning Medicare’s virtual health coverage. Starting October 1, 2025, most virtual health services will necessitate in-person visits at rural facilities in the U.S. However, virtual mental health services, including those for substance use disorders, can still be accessed from home.
Before scheduling any appointments, beneficiaries should verify coverage details through TRICARE and Medicare to ensure they are informed about their options. TRICARE will cover costs first if Medicare does not.
Requirements for Using Virtual Mental Health Services
To effectively use TRICARE’s virtual mental health services, individuals need the following:
- A computer or smartphone for video consultations
- A telephone for audio-only consultations
- A secure internet connection
- Referrals or pre-authorizations, if applicable
The costs associated with virtual visits are generally comparable to those of in-person appointments. Patients will need to account for typical co-pays and cost shares.
TRICARE remains dedicated to enhancing access to mental health care for service members and their families, ensuring support is readily available when needed. For the latest updates on TRICARE benefits, subscribers can visit the El-Balad website.
