Waste Management CEO Emphasizes Safety by Hauling Trash and Attending 1 a.m. Briefings
Jim Fish, the CEO of Waste Management, prioritizes safety and early morning briefings to enhance company operations. His commitment stems from lessons learned during invaluable late-night meetings, inspired by his late father-in-law’s advice. Fish emphasizes that success in business requires understanding beyond financial figures; it involves knowing the workforce.
Commitment to Safety in Waste Management
Waste Management sets safety as a fundamental aspect of its operations. The company aims to reduce its total recordable injury rate (TRIR) by 3% annually, with a target of reaching a TRIR of 2.0 by 2030. This goal translates to two recordable injuries per 100 employees each year or per 200,000 working hours.
Recent Safety Achievements
- Injuries reduced by 5.8% in the previous year.
- Lost-time injuries decreased by 2.4%.
Fish notes that investments in safety may not show immediate financial returns. However, he believes long-term safety practices positively impact the company’s income statement.
Insights from the Field
Fish has been with Waste Management for two decades and assumed the CEO role in November 2016. His experience includes positions as chief financial officer and area VP for Pennsylvania and West Virginia. Fish dedicates time to understanding the operational side by visiting 20-30 sites annually and riding along with drivers.
These field experiences have led to important insights, such as discovering why productivity in Boston fluctuates drastically between winter and summer. Exposure to harsh weather conditions illuminated factors affecting employee performance and safety.
Enhancing Communication and Safety
During a safety meeting in Rhode Island, Fish realized the need for improved communication. Most local drivers were Spanish-speaking, yet management only communicated in English. After promoting a bilingual manager, the safety results significantly improved. This change sent a vital message about employee advancement opportunities within the organization.
Long-Term Impact of Inclusivity
The bilingual manager, who tragically passed away, was instrumental in improving safety and promoting inclusivity. His journey from driver to senior district manager exemplified the potential for growth within the company, regardless of language barriers. Waste Management is committed to continual training, hiring instructors to facilitate Spanish language learning for employees.
Culture and Importance of Workforce Engagement
Fish recognizes that the company’s most significant differentiation lies at the field level. Early morning meetings and firsthand experiences develop a deeper understanding of the workforce. He believes that respect for all employees, regardless of their position, fosters a better work environment and enhances productivity.
In conclusion, Waste Management’s focus on safety, effective communication, and employee empowerment exemplifies how a dedicated leadership approach can lead to improved organizational performance. The commitment to understanding and investing in people ensures that the company remains a leader in the waste management industry.
