Nationwide Announces ‘Rare’ Update for 16 Million Customers
Nationwide, the largest building society in the UK and the world’s foremost mutual organization, recently made headlines with a rare announcement affecting its 16 million customers. On January 16, the society shared significant news following its remarkable achievement in the Retail Banking sector.
Nationwide’s Prestigious Recognition
Nationwide received a gold award in the UK’s Most Admired Companies 2025 survey, the longest-running corporate reputation study in the country. This accolade highlights the organization’s exemplary performance among 11 top retail banking providers.
Acknowledgments and Achievements
- Rated as the top performer in four categories
- Recognized for the quality of products and services
- Commitment to diversity, equity, and inclusion (DEI)
- Efforts in reducing environmental impact
- Positive contributions to society
Debbie Crosbie, Chief Executive Officer of Nationwide, emphasized the importance of this award. She noted, “This award reflects the progress we’ve made in building an even stronger Nationwide, one that delivers banking that’s fairer, more rewarding, and for the good of society.”
Sandra Macleod, Group CEO of Echo Research, praised Nationwide’s achievement. She stated, “To be rated #1 by peers and City experts for product and service quality—while leading in inclusion and environmental contributions—demonstrates a rare combination of performance with purpose.”
Continuous Customer Satisfaction
Nationwide has also retained its position in customer satisfaction for the 14th consecutive year and was named Banking Brand of the Year by Which?. This ongoing commitment to excellence reflects the organization’s dedication to enhancing customer experience.
As Nationwide continues to prioritize trust and accountability, its recent recognition symbolizes the society’s successful efforts to align performance with societal values.
