Talktalk Holds 10 Broadband Complaints in Ofcom Q4 2025 Data
talktalk was among the most complained-about UK broadband providers in Ofcom’s Q4 2025 data, with 10 complaints per 100,000 users. The figure left it above the industry average of 7 complaints per 100,000 subscribers.
For customers, that gap is the clearest sign in the latest quarterly data that TalkTalk remained under heavier complaint pressure than most major rivals. Vodafone also sat at the top of the broadband table.
Ofcom Q4 2025 broadband data
Ofcom said complaints increased during Q4 2025 for the first time since Q3 2023. The October to December 2025 quarter was driven mainly by pay-monthly mobile services after several telecom providers introduced mid-contract price increases.
In fixed broadband, TalkTalk and Vodafone generated the highest number of customer complaints among major UK providers. TalkTalk’s 10 complaints per 100,000 users matched its previous quarter, so the company did not improve even as the market’s complaint pressure shifted elsewhere.
TalkTalk against rivals
Virgin Media and Plusnet each recorded 5 complaints per 100,000 subscribers. Sky recorded 7 complaints per 100,000 subscribers. BT and EE each recorded 8 complaints per 100,000 subscribers. That places TalkTalk above Sky and the industry average, and behind only Vodafone in the broadband rankings named in the data.
The practical takeaway for broadband customers is simple: TalkTalk did not move out of the group drawing the most complaints, and the latest quarter did not show a drop from its prior level.
TalkTalk landline complaints
TalkTalk’s landline complaint level improved in Q4 2025. BT, Plusnet and TalkTalk each recorded 5 landline complaints per 100,000 users, while EE and NOW Broadband each recorded 6 complaints per 100,000 subscribers.
That split gives TalkTalk a mixed quarter across services. Broadband stayed at 10 complaints per 100,000 users, while landline complaints fell to 5 per 100,000 users, so the broader picture is not a company-wide surge but a stubborn broadband problem beside a better landline result.
