Lorraine gets Metropolitan Police payout after seven-year complaint fight

Lorraine received a substantial settlement from the Metropolitan Police in March 2025 after a seven-year fight over her complaint against Phil Hunter.

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Lorraine gets Metropolitan Police payout after seven-year complaint fight

Lorraine received a substantial financial settlement from the Metropolitan Police in March 2025 after a seven-year battle over her complaint about former PC Phil Hunter. The payout followed a letter from the DPS apologising for a series of failings.

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Her case began in 2017, when she met Phil Hunter during a welfare visit to her home and later reported him. He was found guilty of gross misconduct in August 2024 after a disciplinary process that followed intervention from the Independent Office for Police Conduct.

March 2025 DPS letter

The March 2025 letter said the Professional Standards unit had compounded her distress over a seven-year period. Lorraine said the nine-year battle to be believed was horrendous and far worse than anything he put her through.

She also said she regretted reporting him despite the payout, because she still wanted truth or accountability from the Metropolitan Police. That leaves the settlement as an ending to the financial dispute, not to her wider complaint about how she was treated while pursuing it.

Phil Hunter gross misconduct

Phil Hunter sent Lorraine inappropriate messages over two years and tried to isolate her from friends and family as part of a deliberate and predatory plan to have a sexual relationship with her. When he retired in 2019, he was under investigation for a case involving another vulnerable woman he had met during a welfare visit.

Lorraine's complaints were ignored despite the Met Police being aware that he had already targeted another victim in similar circumstances. Baroness Casey's 2023 review said the force was institutionally misogynistic and said Lorraine's case should be reviewed.

Lorraine and the Met Police

The case now stands as a completed misconduct finding and a settled complaint, but not a clean resolution for Lorraine. The record she leaves behind is a payout, an apology and a fault line in the complaint process that she says made the ordeal worse.

For anyone following the case, the practical answer is that the compensation issue has been resolved, while the broader question of how the Metropolitan Police handled her complaint has not been answered in the way she wanted.

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Investigative news reporter specialising in local government, public policy, and social issues. Two-time Regional Press Award winner.