Asda Driver’s Remark Earns Customer Four-Figure Compensation

A recent incident involving an Asda delivery driver has resulted in significant compensation for a customer after a derogatory remark was allegedly made. The customer, Necati Ayhan, resides in Southport and faced distressing comments relating to his disability.

Details of the Incident

The incident occurred on October 31 at Necati Ayhan’s home on Lord Street. The 22-year-old had arranged for his shopping to be delivered. When the delivery driver arrived, he requested assistance in carrying the groceries up the stairs. However, due to Necati’s disabilities, he was unable to help.

Necati, who suffers from fibromyalgia, autism, and various other medical conditions, reported that the driver responded with an offensive remark: “disabled my ae.” This comment was made before the driver returned to the van to retrieve additional items.

Confrontation and Complaint

A voice recording of the exchange was shared, in which Necati confronted the driver about his comment. The driver allegedly dismissed his concerns, saying, “You don’t look disabled to me.” This prompted Necati to request that the driver return the groceries to the store.

Following the encounter, Necati took a taxi to the Central 12 store to file a formal complaint. Initially, he received a £30 voucher to cover his travel expenses; however, he was informed that he would not be updated on the complaint’s outcome.

Aftermath and Resolution

In the days following the incident, Asda contacted Necati to inform him that the driver involved had left the company after undergoing disciplinary action. An email stated that the driver would no longer serve in the capacity of a delivery driver, and emphasized the company’s commitment to improving customer service.

As a resolution, it has been reported that Asda has compensated Necati with a four-figure settlement related to the incident. A spokesperson for Asda declined to provide specific comments on the matter.

Customer Reflection

Reflecting on the experience, Necati expressed feelings of degradation and embarrassment caused by the driver’s remarks. He remarked that the situation would have been perceived differently had he been in a wheelchair, which he uses when going out but not at home. The incident highlights ongoing issues surrounding disability awareness and customer service standards.