ServiceNow’s upcoming Zurich Release, set for Q4 2025, is poised to be a transformative moment in the realm of enterprise technology. The update signifies a pivotal move into the Agentic AI sector, emphasizing autonomous AI agents that can independently plan, decide, and execute complex tasks.
Key Features of Agentic AI in ServiceNow
With the Zurich Release, several notable advancements are expected:
- AI Control Tower has already exceeded annual revenue expectations.
- Now Assist, the AI productivity feature, is forecasted to reach $1 billion in Annual Contract Value by 2026.
- AI agents are integrated across all major ServiceNow modules.
Integration Across Modules
ServiceNow AI agents are becoming integral to various sectors, including:
- IT Services: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Strategic Portfolio Management (SPM).
- Security: Security Operations (SecOps).
- Employee Services: Human Resources (HRSD), Employee Workflows, and Procurement.
- Customer Engagement: Customer Relationship Management (CRM).
Market Adoption and Talent Demand
Market engagement with ServiceNow’s AI Agent features is significant:
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- 40% of ServiceNow’s enterprise customers have activated these AI functionalities.
- The platform holds over 60% of the market share among large enterprises worldwide.
- Major IT services firms, including Infosys, TCS, Wipro, Accenture, and Cognizant, are rapidly developing their AI Agent practices.
There is a rising demand for ServiceNow-certified professionals with expertise in AI agents. This skilled workforce continues to shrink, making qualified talent increasingly hard to find.
Training Opportunities
To address this talent gap, Digital Edify is enrolling participants for its Comprehensive Training Program in ServiceNow for 2026. The program offers two convenient time slots:
- Morning Batch: 9:00 AM IST
- Evening Batch: 7:00 PM IST
For more information or to enroll, aspiring professionals can contact Digital Edify at:
- India: +91 9000329956
- USA: +1 858-666-6719
- WhatsApp: +91 9063195446
As the era of Agentic AI unfolds, organizations and professionals must seize available opportunities to stay competitive and enhance operational efficiency.
