Macquarie Bank Delivers 130,000 Productivity Hours in Seven Months
Macquarie Bank says its use of Gemini Enterprise has returned 130,000 productivity hours to staff after seven months. The bank says close to 80 percent of its 5,000 staff now use the tool daily, turning an internal rollout into a broad operating shift.
The work has centered on mostly manually repetitive tasks. For employees, that means the tool is not sitting on the edge of the business; it is being used inside day-to-day workflows, with staff trained and certified to apply it in their own areas.
Ali Sets the Pace
Shahnwaz Ali, director of product for enterprise AI enablement, said the bank had “delivered 130,000 productivity hours back to people” by using Gemini Enterprise. He said the bank offered the technology to all staff, then asked them to define use cases and test solutions as subject matter experts in their own domains.
Ali said the result came fast. Weeks after launch, an “innovation lab” hackathon produced “hundreds of solutions” built “not by a tech team or an AI team” but “by the experts in legal, marketing, compliance, and sales.”
Legal Work Under Pressure
30 people handling sensitive matters were the focus of one enterprise agent Ali demonstrated, while a second agent was built for the legal team to help with incident response and legal risk exposure. He said that team’s current process involved “a lot of manual processes” and a workforce “heavily under pressure.”
“With the enterprise agents, what they need to do is just put a small amount of information into that chatbot and it'll bring up everything,” Ali said of the legal use case. Macquarie also took legal, risk, and compliance partners onto the pilot so they could understand how to review the tool before wider use.
Gemini Enterprise at Macquarie
Seven months after signing up to Gemini Enterprise, Macquarie’s rollout had moved from pilot to scale. Close to 80 percent daily usage across 5,000 staff suggests the bank is treating enterprise AI as internal infrastructure, not a side experiment, and the practical test now is whether those hours keep turning into client-facing work.
“They now can focus on what matters the most to us, [which] is delivering exceptional digital experiences to our clients,” Ali said. Google supported the bank’s adoption and helped address challenges along the way, leaving Macquarie with a larger question of how far the same system can be pushed inside a regulated business without slowing the risk review that its pilot already required.
