Air Canada Ratifies 4-Year Deal Covering 6,000 Workers
Air Canada customer service employees have ratified a new four-year collective bargaining agreement that covers about 6,000 workers, the airline said June 12, 2026. The pact runs through Feb. 28, 2030, setting labor terms for staff in contact centres, customer relations, concierges and other business segments.
The agreement marks Air Canada’s third collective agreement ratified this year. For employees, that means wages and working conditions for a large customer-facing group are now fixed through early 2030 instead of being left open for another bargaining cycle.
6,000 workers under one contract
About 6,000 employees are covered by the new deal, a scale that makes this more than a narrow labor adjustment. The contract spans contact centres, customer relations, concierges and other business segments, tying together roles that handle passenger issues and day-to-day service operations.
Unifor said the agreement delivers 21 per cent in compounded wage increases, strengthened pensions, greater job security and more. It also includes a signing bonus upon ratification, adding immediate cash to the longer-term pay package.
12% in year one
12 per cent is the first-year wage increase under the deal, followed by three per cent in each of the next three years. That structure pushes pay higher at the front end, then keeps increases moving through the life of the agreement until Feb. 28, 2030.
The airline said this is its third collective agreement ratified in 2026, following earlier deals with flight operations crew schedulers and in-flight crew schedulers. For Air Canada, the sequence closes out another part of its labor agenda with one workforce group after another.
Feb. 28, 2030 deadline
Feb. 28, 2030 is the date that now anchors the agreement. Between now and then, the contract governs pay and working conditions for the covered customer service employees, and the ratification removes one labor issue from the airline’s immediate agenda.
For workers, the practical result is straightforward: the biggest gains are locked in now, and the next bargaining round is four years away. For Air Canada, the more pressing question is no longer whether this group accepts the terms, but how the company manages the other agreements it has already put in place this year.
