DoorDash Partners with Waymo for Robotaxi Deliveries in Phoenix
DoorDash has entered a partnership with Waymo to introduce autonomous vehicle deliveries in Phoenix. This collaboration will integrate Waymo’s driverless Jaguar SUVs into the DoorDash delivery network.
Waymo’s Advanced Delivery System
The partnership allows Waymo to operate on public roadways, a key difference from typical sidewalk robots. This capability could enable quicker deliveries, assuming traffic conditions allow it.
Initial Deployment
The service will initially focus on deliveries from DoorDash’s DashMart, which offers convenience, grocery, and retail products. Over time, the partnership plans to expand to include additional restaurants and stores.
- Customers ordering from DashMart may receive their deliveries via Waymo vehicles.
- Upon arrival, orders will be accessible through the DoorDash app by unlocking the vehicle’s trunk.
Customer Experience Considerations
This shift raises questions about customer interaction. Without a driver, deliveries will involve greater reliance on the app, as there is no one to deliver the order directly to the customer.
Clients may need to walk to the street to pick up their items, which could affect their overall experience. Customer reactions to this new method of delivery remain to be seen.
Previous Endeavors and Future Focus
This is not Waymo’s first foray into food delivery. Last year, the company collaborated with Uber Eats in Phoenix, although that partnership has since ended. Initially, Waymo sought broader delivery operations, having engaged with companies such as UPS and Uber.
However, the focus has now shifted towards enhancing its robotaxi services. This change in strategy emphasizes the company’s commitment to developing autonomous transportation solutions rather than expanding its delivery services.
