Alaska Airlines Resumes Flights After Grounding Outage
Alaska Airlines has resumed its flights following a temporary ground stop caused by a significant IT outage. The event occurred late on October 23, 2023, grounding all operations across various airports.
Details of the IT Outage
The ground stop affected not only Alaska Airlines but also its subsidiary, Horizon Air. According to the Federal Aviation Administration (FAA), the halt in operations lasted nearly three hours.
Impact on Flights
During the outage, several flights were canceled. The airline acknowledged the disruption through frequent updates on social media. They emphasized that they were diligently working to resolve the IT issues.
Previous Incidents
This incident is not isolated. In July 2023, Alaska Airlines faced a similar IT outage, which also resulted in a three-hour ground stop. Such recurring issues have raised concerns among travelers.
Customer Communication
- Alaska Airlines addressed questions and concerns from customers on social media platforms.
- They confirmed that their IT team was actively working to rectify the system error.
- The airline specifically acknowledged problems related to its mobile app and website bookings.
Travelers are advised to keep updated through official communication channels for any further disruptions. Alaska Airlines aims to restore full functionality and minimize passengers’ inconveniences resulting from this latest outage.
