Delta Reduces Flights, Enhances Customer Care per FAA Directive
Delta Airlines has taken significant steps in response to a directive from the Federal Aviation Administration (FAA) and the U.S. Department of Transportation. This directive mandates the reduction of flights at 40 major airports across the United States.
Flight Reductions and Cancellations
As of November 9, Delta has completed all planned cancellations mandated by the FAA. However, additional flight delays and cancellations are anticipated due to ongoing issues, including air traffic control staffing shortages.
- Over 320 Delta mainline flights and 150 Delta Connection flights were cancelled on November 9.
- On November 8, more than 200 mainline and 180 Connection flights were cancelled.
- A total of approximately 5,200 Delta flights were scheduled for November 10, with 140 cancellations processed by that date.
Customer Support and Flexibility
Delta is focused on providing flexibility to its customers during this disruption. Travelers affected by these cancellations can change, cancel, or request refunds on their flights without penalties, affecting even the Delta Main Basic fare categories.
- Customers can check flight status and explore options via the Fly Delta app or delta.com.
- Notifications regarding cancellations are sent via email, text, and app notifications.
- Refunds are available if flights are cancelled and travelers opt not to fly.
Operational Challenges
Several factors are contributing to Delta’s operational difficulties. Thunderstorm activity and air traffic control staffing limitations disrupted flights, particularly at the Atlanta hub. Nearly 30 inbound flights were diverted to other airports in the Southeastern U.S. due to safety concerns.
Delta’s commitment to safety and customer care remains paramount. The airline is working diligently to recover diverted flights and manage operations effectively during this challenging period.
Looking Ahead
Despite the challenges, Delta expects to maintain the majority of its scheduled flights, including all international services. The airline is committed to minimizing the impact on customers while prioritizing safety in the national airspace system.
As the situation progresses, Delta will continue to communicate updates and changes, ensuring that customers are informed well in advance of their travel plans.
