Delta CEO Ed Bastian Optimistic About Thanksgiving Travel on CBS News
Delta Air Lines recently reassured its customers about holiday travel readiness, as CEO Ed Bastian communicated optimism for the Thanksgiving travel period during an appearance on CBS Mornings. Following the historic reopening of the U.S. government on November 12, Bastian noted that Delta expects operations to normalize by the weekend. He emphasized that customers can anticipate a safe and reliable travel experience this Thanksgiving.
Air Traffic Control Updates and Customer Flexibility
Delta has been operating in coordination with the Federal Aviation Administration (FAA). Following the conclusion of planned FAA cancellations on November 14, the airline reported minimal air traffic control (ATC) constraints. As of the latest updates, Delta plans to maintain its full flight schedule during the Thanksgiving holiday.
Government Shutdown Resolution
- Date of U.S. House bill passage: November 12
- Duration of the government shutdown: Over 40 days
After the bill’s passage to reopen the federal government—ending the longest shutdown in U.S. history—Bastian expressed gratitude for the efforts of federal workers. He specifically acknowledged air traffic controllers and security officers who continued to work without pay during this period.
Operational Performance and Customer Support
Delta has managed to recover most operations after disruptions from ATC staffing limits and seasonal weather challenges. During November 10, there were 280 mainline and 215 Delta Connection cancellations out of over 5,200 scheduled flights. However, Delta is focused on offering additional flexibility to customers affected by these disruptions.
Key Customer Information
- Customers can change, cancel, or refund flights with no penalties during the holiday period.
- For the latest updates, customers should visit delta.com or use the Fly Delta app.
- Delta is committed to maintaining safety and minimizing customer impact while recovering operations.
In spite of the challenges faced due to ATC constraints, Delta remains dedicated to providing an excellent travel experience to its customers during the busy Thanksgiving travel season. The airline continues to closely monitor operations, ensuring any potential disruptions are addressed proactively.
