TRICARE Seeks Service Members and Families for Usability Study
The Defense Health Agency (DHA) is launching a usability study for TRICARE, seeking participants from service members and their families. This initiative aims to enhance the user experience on the TRICARE website, tricare.mil.
Overview of the Usability Study
The second phase of the usability study will run from December 29, 2025, to February 28, 2026. Participants will provide feedback on how effectively TRICARE conveys benefit information. The first phase began in September 2025.
Participation Requirements
The DHA is looking for a diverse group of participants, including those with various TRICARE health plans. To qualify, you must meet the following criteria:
- Be a current TRICARE beneficiary
- Be at least 18 years old
- Have access to a computer or mobile device
- Have a stable internet connection and be able to share your screen
- Possess a working microphone
- Be available on weekdays between 11 a.m. and 6 p.m. ET
How to Participate
If you’re interested in joining the study, email the DHA Usability Lab at [email protected]. Be sure to include “TRICARE Usability Study/Phase 2” in the subject line along with the following details:
- Name
- Age range (18-24, 25-34, 35-44, 45-54, 55+)
- Status (Active duty service member, family member, National Guard/Reserve member, or family member)
Submit your email by January 30, 2026. Note that participation will be selected on a first-come, first-served basis.
Your Role in the Study
Participants will interact with the live version of tricare.mil using Microsoft Teams. The session, lasting about an hour, includes:
- Completing specific tasks on the website
- Providing verbal feedback about user experience
Study leaders will observe participants’ interactions, monitor task performance, and ask post-task questions to gather comprehensive insights.
Unable to Participate?
If you cannot join this usability study, you can still contribute your feedback. Watch the TRICARE Newsroom for announcements on future studies. Additionally, you can submit website feedback through the tricare.mil questionnaire.
Stay updated with the latest TRICARE news by visiting the TRICARE Subscriptions page.
