“Rising Restocking Fees as Post-Christmas Returns Surge in 2025”
As the holiday season concludes, a significant wave of post-Christmas returns is anticipated, prompting retailers to revise their return policies. Many shoppers will find themselves facing increased restocking fees as they navigate these changes.
Rising Restocking Fees in 2025
The National Retail Federation (NRF) estimates that around 17% of the $1 trillion spent on holiday shopping will be returned this year. More than two-thirds of retailers are now charging restocking fees, with a study revealing that 72% of merchants implemented these fees in 2025, up from 66% in 2024.
Impact of Restocking Fees
- Some major retailers have set fees for returns of items purchased online.
- Marshalls and T.J. Maxx charge $11.99 per returned package.
- Macy’s fees average around $10, while JCPenney and J.Crew charge $8 and $7.50, respectively.
Shoppers like Tracy Fontana and Elaine Chaseton have adapted by opting for exchanges rather than traditional returns. As shopping habits evolve, more customers admit they face challenges when assessing products online, leading to more returns.
Reasons for Stricter Policies
Several factors have driven retailers to tighten their return policies, chiefly the increase in fraudulent returns during the holiday season. According to Steve Bernas, president and CEO of the Better Business Bureau (BBB), this trend compels stores to take stricter measures.
Shoppers are encouraged to keep their receipts and understand the return deadlines outlined in the fine print of policies. They should also be aware that some return processes are available without incurring additional costs. Options like in-store returns or joining loyalty programs can potentially save customers from these fees.
Recommendations for Shoppers
- Return items as soon as possible to avoid missed deadlines.
- Use gift cards quickly, as retailers sometimes go out of business, risking the value.
Despite these challenges, many shoppers still find the necessity to return items unavoidable. Navigating these new policies and restocking fees will be essential for a smoother shopping experience in the new year.
