Amazon Outage Disrupts Service for Tens of Thousands of Users
On March 5, 2026, Amazon experienced a significant outage that disrupted service for tens of thousands of users. The issues primarily affected shoppers accessing the platform globally.
Extent of the Outage
According to Downdetector, complaints surged throughout the afternoon, with reports peaking at approximately 20,000 by 3:49 p.m. ET. User frustrations began around 2:30 p.m. when nearly 18,000 customers reported problems.
Types of Issues Encountered
- Checkout failures
- Payment processing errors
- Incorrect or fluctuating product prices
The disruption caused significant inconvenience for many shoppers. Affected users took to Downdetector to report their experiences, noting a wide range of issues.
Amazon Responds
In an official statement, Amazon apologized for the inconveniences faced by customers. “We’re sorry that some customers may be experiencing issues while shopping,” the company stated. They thanked users for their patience while they worked to resolve the problems.
Resolution of the Outage
The incident was attributed to a software code deployment, not related to Amazon Web Services (AWS). This is crucial since previous AWS outages in October 2025 significantly impacted other applications like Wordle and Snapchat.
By around 8 p.m. ET, Amazon confirmed that the issues had been resolved. Their latest communication assured customers that both the website and app were functioning properly again.
