Voice and Data Services Disruption Affects Numerous Customers

Verizon is currently facing significant technical issues that are affecting numerous customers across the United States. Users have reported problems with both voice and data services, leading to a substantial disruption in connectivity.

Details on the Service Disruption

Beginning around 12 PM ET, hundreds of thousands of Verizon customers reported outages via DownDetector, a service that tracks network problems. The outage peaked at 181,769 reports, indicating a widespread issue among Verizon users. In contrast, competing networks like AT&T and T-Mobile experienced relatively minor issues during this period.

Geographic Concentration of Outages

• Major cities heavily affected include:
• Boston
• New York
• Washington D.C.
• Chicago
• San Francisco
• Los Angeles

Verizon acknowledged the network difficulties through a statement on its news account on X. The company’s engineers are actively working to diagnose and resolve the issues, emphasizing their commitment to providing reliable connectivity.

Current Status and Response

As of 3:09 PM ET, Verizon had not provided further information about the timeline for recovery. While some users began to report restored service, thousands continued to experience disruptions. DownDetector indicated that over 55,000 outage reports were still logged by 3:47 PM ET.

Response from Competitors

T-Mobile and AT&T confirmed their networks are functioning normally and are not affected by the issues impacting Verizon. T-Mobile communicated that their services are operating as expected, while AT&T stated that any issues their customers face are unrelated to the Verizon disruption.

Comparative Analysis of Outages

This situation mirrors a previous major outage reported in September 2024, when Verizon customers faced similar connectivity challenges. The current incident remains under investigation, and updates will be released by El-Balad as more information becomes available.